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October 10, 2002
My email went down.
Actually, my entire Earthlink dialup went down.
"No Answer."
Except that you could get on once in awhile.
Then it really went off and I was off for hours.
This presents an interesting scenario.
What do you do when you need to reach someone, like the
car dealer, the nearest Wal-Mart, a bank branch, or a service center?
We have been trained in the past five years to "Go to the
Web".
I even look up word definitions, engineering expressions
and notation, software applications, recipes, and pictures of Jane Austen
spots in England. You name it, we can find it, or else Google can. Or
Yahoo can.
So, what is my first response when my "access number" is
not responding?
Why, run to the web and look up another!
Well, wait a minute.
If I can't get on-line, I can't find another number to use
to get on-line.
How about support?
Support@earthlink.com to be exact.
Well, you need to be connected to tell them that you cannot
connect.
A phone number?
Well, that is on the web page that you can't reach because
you cannot connect.
I don't seem to have kept paper copies of Earthlink stuff.
I have Best.com and Vario.com stuff. But they are defunct providers and
I'm not with them anymore anyway.
So-----
But wait!
I am better than that!
I have ----- Sticky Notes on the Mac! (Sort of Post Its
for your computer screen.)
And on one note --- other access numbers!
I get in, and send a message to support about the "No Answer"
access number.
They, on hearing that I had difficulties connecting to the
internet, email me three more access numbers.
This assumes that I will be able to connect to the internet
to get this email that is fixing the problem I have in getting on-line
in the first place.
Somewhere along the way, the logic of how this all operates
totally escapes me.
I guess, if you have an interconnect failure, you have to
find someone with a working connection so you can use it to call for help.
Whatever happened to the telephone?
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